Conditions of Use

When you make a purchase from this site you are trading with Card Making Heaven Limited (CMH). Card Making Heaven Ltd is registered at Companies House in the United Kingdom and offers digital goods such as cutting templates and card making kits and physical goods such as card blanks and embellishments.

Full contact details for CMH will be provided when you make a purchase. The easiest way to contact us is via email. Click here to go to the Contact Us page.


All prices shown on the site include delivery and any applicable taxes. Please note there is a minimum order for free P&P of £5.  Free P&P only applies to orders sent to UK addresses.


Card payments are processed securely through Paypal.


If you wish to pay via cheque, postal order or direct bank transfer to our bank account (using internet banking) then either register on the website, check out and we will process your order once payment is received or click here to send us a message. We will provide you with all the details you need to make the payment. Let us know in the message which item(s) you'd like to purchase


We've tried to make the terms of use as short and unambiguous as possible. If you need clarification on any point please contact us


PSP Learning Centre

Once you've registered for the PSP / Craft Robo learning centre please do not share or give your username and password to anyone else.


If the terms of use are broken membership will be cancelled. We reserve the right to refuse membership.


As the learning centre offers digital / downloadable products we cannot offer refunds once your username and password have been issued and / or the link to downloadable items has been provided.

Cutting Machine Templates – Note for Craft Robo Owners

If you have an early model of Craft Robo you may need the newer Robomaster software (available free of charge from Graphtec)

Tutorials / Downloadable Elements And Papers / Free Downloads / Downloadable Kits And Papers / Cutting Templates And Files

Unless specifically stated otherwise:

1. The copyright to all material remains with Card Making Heaven Limited.

2. All images and other material are for personal use only.

3. Where you use an image, downloadable or cutting file / template to create a finished card or scrapbooking layout you can sell these finished / handmade products.

4. Anything that you create using the tutorials and your own images are yours to do with as you wish.

5. You cannot sell any of the images / downloadable material/ cutting machine templates you purchase nor can you sell images / backing sheets etc made from the tutorial images / any downloads / cutting templates.

6. You cannot copy the tutorials or any downloadable goods / cutting machine templates to a CD or other digital device and offer them for sale

7. You cannot share the tutorials / downloads / member shares on a forum, by email or through any other electronic /digital means of communication.

8. Once you've downloaded or received a template, kit, PSP element or any other item we are not able to offer a refund – please see Refunds selection below.




Under the Distance Selling Regulations (2000) you have a 'cooling off period' during which you can return certain goods.


As they are considered services downloadable / digital items are excluded from this cooling off period. The contract is considered complete when the digital or downloadable item is delivered to you / made available for download. All cutting files / templates are test cut before being made available for sale / download. You should ensure that you have the cutting machine / software needed to use the digital product supplied to you.


An order for physical goods can be cancelled within 7 working days of their receipt by you. Unless the goods supplied are faulty / defective the cost of returning unwanted items must be paid for by you the buyer. Any unwanted items must be returned in the same condition as which they were sent. CDs must have the seal intact and you must take reasonable care of the goods you've received. Partially used unwanted goods cannot be accepted for refund. Once a returned item has been received and reviewed by us we will issue a refund, usually within 1 working day. Where a refund cannot be issued we will let you know within one working day.

An order for personalised items cannot be cancelled once the items have been cut.

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